Frequently Asked Questions

Q: What countries do you ship to?
A: We ship to all countries in the European Union, as well as Norway and the United Kingdom. For more information on shipping and shipping costs, check here. If your country isn’t listed there, but you’re dying to buy some kawaii items from us, let us know through our contact form or social media pages and we’ll see what we can do for you!

Q: Will you be attending [convention]?
A: For information on which conventions we’ll be attending, check here.

Q: Can I reserve products for pickup at a convention you’re attending?
A: Yes! Just let us know before placing your order here or through our social media pages (be sure to include your e-mail address for the latter), and we’ll send you a code so you don’t have to pay shipping costs! After that, make sure to clarify at which convention (and on which day of the convention, if applicable) you want to pick it up in the order notes 🙂

Q: Will you restock [your favorite product]?
A: If you contact us here or through our social media pages with your question, we’ll gladly tell you if and when we’ll be restocking your favorite products 🙂